This Privacy Policy explains how bwdomains, operated by Mindtech Alliance (Proprietary) Limited (“bwdomains”, “we”, “our”, or “us”), collects, uses, stores, and protects your personal data in accordance with the Botswana Data Protection Act, 2018 (DP Act) and other applicable laws.
By using our website (www.bwdomains.co.bw) and services (the “Services”), you agree to the terms of this Privacy Policy.
1. Data Controller Details
Data Controller: Mindtech Alliance (Proprietary) Limited (trading as bwdomains)
Technical Data: IP addresses, login data, device/browser type, logs.
Communications: Emails, support tickets, and call recordings (if applicable).
3. Purpose and Legal Basis for Processing
We process personal data only where lawful under the DP Act, including:
Contractual necessity: To provide domain registration, hosting, and related services.
Legal obligations: To comply with BOCRA regulations, financial record-keeping, and other statutory duties.
Legitimate interests: To improve our services, protect against fraud, and maintain system security.
Consent: Where required (e.g., marketing communications).
4. How We Use Your Data
Your personal data may be used to:
Create and manage your account.
Register, renew, and manage domain names.
Provide web hosting, email, and related services.
Process payments and issue invoices.
Communicate important updates about your services.
Comply with .bw registry policies and BOCRA reporting requirements.
Improve security and detect unauthorized use.
5. Data Sharing & Disclosure
We do not sell your personal data. However, we may share data with:
Registry Operators (BOCRA & .bw registry): As required for domain registrations.
Service Providers: Payment processors, hosting/data centre providers, and support platforms.
Legal Authorities: When required by law, court orders, or regulatory obligations.
Business Transfers: In case of mergers, acquisitions, or company restructuring.
6. International Data Transfers
Where personal data is transferred outside Botswana, we ensure it is adequately protected in compliance with the DP Act, using contractual safeguards or approved transfer mechanisms.
7. Data Retention
We retain your personal data only as long as necessary for:
Fulfilling service contracts.
Meeting legal, tax, and regulatory obligations.
Resolving disputes and enforcing agreements.
Domain registration data may be retained in line with registry life-cycle policies.
8. Data Subject Rights
Under the DP Act, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data where legally permissible.
Restriction: Request restriction of processing in certain circumstances.
Objection: Object to processing for direct marketing or legitimate interests.
Portability: Request transfer of your data to another controller.
To exercise these rights, contact us at info@bwdomains.co.bw. We will respond within statutory timelines.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, misuse, or disclosure. This includes:
Secure servers.
Encryption of sensitive data during transmission.
Access controls and authentication measures.
Regular monitoring for vulnerabilities and threats.
10. Cookies & Tracking
Our website uses cookies to improve user experience and analyze site usage. You can control cookie settings through your browser.
11. Children’s Data
Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, with a revised “Effective Date.”
13. Contact Us
For any questions or to exercise your data rights, please contact us:
Address: Plot 131 Independence Avenue, Kohinoor Office Park, Gaborone
If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the Information & Data Protection Commission (IDPC) in Botswana.